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FAQ

Questions about SROS

How SROS launches campaigns, works with HighLevel, tracks appointments and fulfillment, and what each plan includes.

About SROS

What is SROS?

SROS is the operating system for home-service agency fulfillment. Agencies use it to create campaigns from one guided workflow, see what happened after the lead, and report what was delivered.

Who is SROS built for?

Home-service marketing agencies first: agencies that serve HVAC, plumbing, roofing, and other home-improvement contractors. A contractor can also run a narrower workflow for one business.

SROS for agencies
Does SROS work for HVAC, plumbing, and other trades?

Yes. SROS is the tool for agencies serving contractors in home improvement and home services — HVAC, plumbing, roofing, and other local trades. You launch a campaign for a promoted service in a market. Contractors can run a single-business workspace in the same space. HighLevel stays the CRM.

Is SROS for contractors or only agencies?

Both. Contractor plans are a single-business workspace: create campaigns, see leads and appointments, and keep reported results visible. Agencies that manage a client roster use a different plan set.

SROS for contractors
What is different from the agency plans?

Contractor plans are a single-business workspace. Agency plans are for a client roster — launches, fulfillment, and reporting across the companies you manage.

Getting started

How do I sign up?

Choose a plan on the pricing page. Signup and billing happen inside the SROS app, not on this website.

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Is there a free trial?

No. Agency and Contractor plans are paid signup. You sign up and manage billing inside the SROS app.

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Are the businesses in the product screenshots real customers?

No. Product captures use a sample home-service business. The workflow is the same for other trades.

Campaign launches

Can SROS create campaigns in Meta Ads and ChatGPT Ads?

Yes, after setup and readiness. SROS creates the campaign on the channel you choose. The advertising platform may still review the ads before they serve.

Meta Ads in SROS
What does a launch include?

Research, offer direction, copy, creative, and campaign structure stay inside one guided launch. You set the business, service, and channel, choose Meta Ads or ChatGPT Ads, and create the campaign after setup and readiness checks.

Meta Ads in SROS
Does SROS approve or run the ads?

No. SROS creates the campaign. The advertising platform reviews and serves the ads, and may still review a campaign before it runs.

Which advertising channels does SROS launch on?

Meta Ads, which covers Facebook and Instagram, and ChatGPT Ads. Both use the same launch workflow.

Can campaigns be created in other languages?

Agency plans include 13+ campaign languages.

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HighLevel

Does SROS replace HighLevel?

No. HighLevel remains the CRM and calendar. SROS works with it for appointment intake and keeps the launch, outcome, and fulfillment on the client.

How SROS works with HighLevel
What stays in HighLevel and what does SROS do?

HighLevel keeps the CRM, pipelines, and appointment calendar. SROS handles the guided launch, campaign creation, lead visibility, appointment outcomes, and fulfillment.

How SROS works with HighLevel

Leads and appointments

How does SROS help after a lead comes in?

Meta lead-form leads show on the client. Your team can track the appointment, record showed, no-show, other, or Client won, and add reported job value when the job is won.

Does SROS close the sale or book the appointment?

No. HighLevel remains the calendar, and SROS does not close the sale. SROS is where your team records what happened: showed, no-show, other, or Client won.

Where does reported job value come from?

Your team records it in SROS when the job is won, so the result is connected back to the client.

Pay-per-appointment

Can agencies sell pay-per-appointment with SROS?

SROS does not sell the package for you. If you sell a funded appointment order, SROS tracks requested, funded, delivered, and remaining appointments. A credit request is reviewed by your team before fulfillment is adjusted.

How does pay-per-appointment fulfillment work?

SROS tracks the funded order, how many appointments were delivered, and how many remain. A credit request is reviewed by your team before fulfillment is adjusted.

Client portal

What can my clients see?

You can share a private client portal where a client checks the activity, appointments, performance, and reported outcomes available for their account.

Can clients see my agency workspace or other clients?

No. The portal is private to that client. Clients see their own account, not your agency workspace.

Ad spend and funding

Do I need a separate ad account for each client?

No. You can keep campaigns on a shared Meta account instead of opening a new one for each client. SROS tracks retainer funds, spend, and shortfalls.

How does SROS help with client funding problems?

SROS shows low-balance or unfunded ad accounts so you can spot them before campaign delivery is interrupted.

Pricing and billing

How much does SROS cost?

Agency plans start at $49 per month and Contractor plans start at $197 per month. The pricing page lists every plan and what it includes.

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Which plan should I choose?

Agency plans are sized by the number of clients you manage. Agency Starter: For agencies managing one client. Agency Growth: For growing agencies managing multiple clients. Agency Scale: For agencies that don’t want a client cap. Contractor plans are for one business and are sized by team and how much AI-powered marketing you run.

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Do contractor plans include a free trial?

No. Contractor plans are paid signup. Sign up and manage billing inside the SROS app.

View contractor plans
How do I cancel?

You can cancel a recurring subscription with the billing controls in the SROS app. The Terms of Service explain when a cancellation takes effect.

Terms of Service

AI credits

What are AI credits?

AI credits power the AI features in SROS: research, offer generation, ad copy, lead forms, and AI creative generation. Usage varies with the tools you use and how many versions you generate.

How many AI credits are included?

Each plan includes a monthly AI credit allowance. Agency: Agency Starter includes 100, Agency Growth includes 750, Agency Scale includes 1,500. Contractor: Contractor Starter includes 150, Contractor Growth includes 500, Contractor Pro includes 1,500.

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Can I get more AI credits than my plan includes?

Yes. Additional AI credits are available on every Agency plan.

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Data and privacy

How do I ask for my data to be deleted?

Follow the steps on the Data Deletion page. It lists what to include in the request and what is removed.

Data deletion instructions
Where can I read how SROS handles data?

The Privacy Policy describes what SROS collects and how it is used.

Privacy Policy

Ready to run the next client in SROS?

Choose a plan, then sign up and manage billing inside the SROS app.

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