Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the SROS software platform, related marketing websites, and associated services (collectively, the “Service”). By creating an account, starting a trial, purchasing a subscription, or otherwise using the Service, you agree to these Terms.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

SROS is a software-as-a-service platform for agencies and contractors. Depending on your plan and configuration, the Service may include:

• Agency and contractor workspaces
• Launch automation and campaign tooling
• Market research, offers, ad copy, and creative workflows
• Reporting and analytics features
• Integrations with third-party platforms
• AI-generated content and automation outputs
• Optional Client Ad Spend Management tools for prepaid or tracked advertising funds where enabled

Feature availability depends on your subscription plan, workspace type, entitlements, and enabled integrations. SROS may update, add, or discontinue features as the product evolves.

• Provide accurate account and organization information and keep it up to date
• Maintain the confidentiality of credentials and restrict access to authorized users
• Use the Service only for lawful, authorized business purposes
• Remain responsible for activity under your accounts and for workspace users you invite
• Ensure organization administrators manage seats, roles, and integrations appropriately

Notify us promptly if you suspect unauthorized access or a security incident involving your account.

SROS is offered on a recurring subscription basis. Where offered, trials (such as a 7-day free trial) may require a payment method before trial start. Unless otherwise stated at signup, you will not be charged until the trial ends, and the subscription renews according to the selected plan.

• Plans may include limits on clients, launches, seats, AI usage, or other entitlements
• Subscriptions renew automatically until canceled through the billing portal or account settings available in the SROS app
• Prices are typically listed in USD and may exclude applicable taxes; taxes may be charged where required
• Failed payments may result in suspension, downgrade, or termination of access
• Plan changes are handled through the billing flows in the Service and may be prorated as implemented by our payment processor
• Except where required by law or expressly stated in writing by SROS, fees are non-refundable

Billing and payment processing for SROS subscriptions are handled through Stripe. Card details are processed by Stripe according to Stripe’s terms and privacy policy.

Client advertising spend is separate from SROS subscription billing.

• Clients or agencies may fund advertising directly with Meta or other platforms
• Client Ad Spend Management features in SROS, where enabled, are optional tools for tracking or managing prepaid funds and do not convert Meta platform charges into SROS subscription fees
• Meta advertising spend and other third-party platform charges are governed by those platforms’ terms, policies, and billing systems
• SROS is not responsible for Meta budgets, auction outcomes, platform fees, or refunds of advertising spend paid to third parties

You may not use the Service to:

• Engage in illegal activity
• Attempt unauthorized access to systems, accounts, or data
• Violate Meta, GoHighLevel, Stripe, OpenAI, or other platform policies applicable to your use
• Send spam or engage in abusive messaging or lead practices
• Deploy malicious automation, malware, or security-compromising behavior
• Misuse leads or personal data collected through the Service or connected platforms
• Infringe intellectual property or other rights
• Attempt to bypass plan limits, security controls, or usage restrictions

Meta, GoHighLevel, Stripe, AI providers, and other integrations are independent third parties. Your use of those platforms is governed by their terms. SROS is not responsible for:

• Third-party outages, latency, or errors
• Account suspensions, bans, or advertising disapprovals
• API changes, deprecations, or reduced functionality
• Third-party policy enforcement
• Revoked or expired permissions
• Data that becomes unavailable through third-party APIs

AI-assisted features may produce incorrect, incomplete, outdated, or non-compliant output. You must review generated research, offers, copy, creatives, forms, and other outputs before using them. SROS does not guarantee legal, regulatory, advertising, or industry compliance of generated content. You remain solely responsible for final campaigns, communications, disclosures, and customer-facing materials.

• SROS owns the Service, software, branding, documentation, and related platform intellectual property
• You retain ownership of content and business data you upload or submit to the Service
• You grant SROS a limited license to host, process, transmit, and display your content as needed to provide the Service
• Rights in AI-generated content may be subject to third-party provider terms and applicable law; SROS does not guarantee exclusive ownership of model outputs

Our handling of personal information is described in the Privacy Policy. Instructions for requesting deletion of account or Meta-connected data are available on the User Data Deletion Instructions page.

We may suspend or terminate access for nonpayment, security risks, abuse, legal violations, third-party platform restrictions, or material breach of these Terms. You may cancel your subscription through available account billing controls. Upon termination, your right to access the Service ends, subject to any data retention described in the Privacy Policy.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SROS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SROS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT RESULTS OR CAMPAIGN PERFORMANCE WILL MEET YOUR EXPECTATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SROS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SROS’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO SROS FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms, except where additional agreement is required by law or by a separate written contract.

Related pages: Privacy Policy · Data Deletion Instructions